Rally Rabbit is a paddle demo management platform designed for tennis clubs offering demo programs for pickleball, padel, and tennis. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Rally Rabbit app or related services.
By using Rally Rabbit, you agree to the practices described in this policy. If you do not agree, please do not use the app.
1. Information We Collect
Information You Provide
- Name and contact information (email address, phone number)
- Club membership details
- Paddle preferences and demo history
- Feedback or ratings you submit after a demo
Information Collected Automatically
- Device type, operating system, and app version
- Session activity, including which paddles you browse or reserve
- Date and time of demo bookings and returns
- General location (used only to confirm club association)
Information We Do Not Collect
Rally Rabbit does not collect payment information. All financial transactions, if any, are handled by your club directly. We do not collect biometric data, government-issued ID numbers, or sensitive health information.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your paddle demo reservations
- Send booking confirmations, reminders, and return notifications
- Help club staff track equipment availability and usage
- Improve the app experience based on usage patterns
- Communicate service updates or changes to the platform
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Sharing of Information
We may share your information in the following limited circumstances:
- With your tennis club: Club staff and administrators can view your demo history and active reservations. This is necessary to operate the service.
- With service providers: We may use third-party vendors (such as cloud hosting or analytics services) who process data on our behalf under strict confidentiality agreements.
- For legal compliance: We may disclose information if required by law or to protect the rights and safety of Rally Rabbit, your club, or others.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting your club administrator or reaching us at the contact information below. Certain records may be retained as required by law or legitimate business purposes.
5. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encrypted data transmission, secure server environments, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Opt out of non-essential communications
To exercise any of these rights, contact your club administrator or reach out to us directly.
7. Children's Privacy
Rally Rabbit is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this document and, where appropriate, notify you through the app or by email. Continued use of Rally Rabbit after changes take effect constitutes acceptance of the updated policy.
9. Contact
If you have questions or concerns about this Privacy Policy, please contact us through your club administrator or at the email address provided in the app's support section.
Rally Rabbit | Pickleball. Padel. Tennis. Demo smarter.